Terms & Conditions
These Terms govern your commercial use of the 100xSales AI sales automation platform and messaging integrations provided by 100xSales Technologies Ltd.
Table of Contents
1. Acceptance & Operating Entity
Operating Legal Entity
These Terms and Conditions constitute a legally binding agreement between you (whether personally or on behalf of an entity, 'Customer', 'you') and 100xSales Technologies Ltd., Level 12, Gulshan Avenue, Dhaka 1212, Bangladesh ('100xSales', 'we', 'us', 'our').
Agreement to Terms
By accessing or using the 100xSales software platform, web application, APIs, or integrated conversational agents, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, and our Data Deletion Instructions. If you do not agree to all terms, you must immediately cease use of our services.
Eligibility & Authority
You represent and warrant that you are at least 18 years of age, have full legal capacity, and possess the necessary corporate authority to bind your organization to these Terms.
2. Service Description & Platform License
Subscription Grant
Subject to compliance with these Terms and timely subscription fee payment, 100xSales grants you a non-exclusive, non-transferable, revocable license to access and utilize our AI sales automation platform for your internal commercial operations.
AI Agent Capabilities & Limitations
100xSales deploys autonomous conversational agents across integrated messaging channels (WhatsApp Cloud API, Instagram Direct, Facebook Messenger). AI output generation relies on large language models and merchant-provided knowledge bases. While engineered for high precision, AI agents may occasionally produce inaccurate or incomplete outputs.
Plan Modifications & 30-Day Notice
We reserve the right to enhance, adjust, or discontinue specific platform features with a minimum of 30 days' advance written notice (via email or dashboard alert). Continued use of the platform following the effective date of changes constitutes acceptance.
Message Quotas & Fair Use
Each subscription tier includes a designated monthly message volume allocation. Unused message quotas expire at the conclusion of each billing cycle and do not roll over.
3. AI Transparency & Regulatory Bot Disclosure
Customer Bot Disclosure Obligation
Where required by applicable consumer protection laws, data protection regulations, or artificial intelligence frameworks (including the EU AI Act and US state-level AI/bot disclosure laws), you must clearly inform your end-users and customers that they are communicating with an automated artificial intelligence system.
Human Escalation Path
You agree to configure appropriate human handoff protocols within your workspace so that end-customers can request transfer to a human sales or support representative when required.
Accuracy Verification
You remain solely responsible for reviewing and verifying AI system prompts, product pricing rules, and business knowledge fed into the platform.
4. Acceptable Use & Third-Party Platform Policies
Meta Platform Policy Compliance
You must strictly comply with all third-party platform policies, including Meta's Commercial Terms, WhatsApp Business Messaging Policy, and Instagram Platform Terms. Sending unsolicited spam, prohibited goods marketing, or harassing messages is strictly prohibited and grounds for immediate termination.
Prohibited Content
You may not upload, transmit, or configure AI agents to generate content that is unlawful, defamatory, fraudulent, infringes intellectual property, or facilitates harmful or unauthorized financial/medical transactions.
Security & API Integrity
You agree not to reverse engineer, decompile, scrape, or perform unauthorized security scans on the 100xSales platform or infrastructure.
5. Service Availability, Disclaimers & Liability
Target Availability (99.9% Uptime)
We strive to deliver 99.9% service availability. Scheduled maintenance is conducted during low-traffic windows with advance notice whenever feasible. Customized service level agreements (SLAs) with performance credits are available for Enterprise plan tiers.
Third-Party API Dependency Disclaimer
100xSales is not liable for disruptions, outages, latency, or API deprecations originating from third-party platforms (including Meta WhatsApp Cloud API, Instagram, hosting providers, or AI model vendors) outside our direct control.
Limitation of Liability
To the maximum extent permitted by applicable law, 100xSales' aggregate cumulative liability arising out of or related to these Terms shall not exceed the total fees paid by you to 100xSales during the three (3) months preceding the incident giving rise to liability.
Exclusion of Consequential Damages
In no event shall 100xSales be liable for lost profits, lost sales, lost data, business interruption, or indirect, special, or consequential damages.
6. Intellectual Property & Proprietary Rights
100xSales Intellectual Property
All rights, titles, and interests in and to the platform, proprietary algorithms, user interfaces, branding, and documentation remain the exclusive property of 100xSales Technologies Ltd.
Customer Data Ownership
You retain all intellectual property rights and ownership in your business data, product catalogs, customer databases, and trademarks. You grant 100xSales a limited license to process such data strictly to perform the contracted services.
7. Term, Termination & Refund Terms
Subscription Term & Cancellation
Subscriptions automatically renew on a monthly or annual basis unless cancelled prior to the renewal date via the dashboard. You may cancel at any time.
Refund Policy Alignment
First-time subscribers are entitled to our 14-Day Money-Back Guarantee in accordance with our Refund Policy. Except as explicitly stated in our Refund Policy, subscription fees are non-refundable.
Termination for Cause or Convenience
Either party may terminate this agreement with 30 days' advance written notice. We reserve the right to suspend or terminate service immediately in the event of material breach, non-payment, or violation of third-party platform terms.
Data Retention & Export Post-Termination
Upon termination, your account enters a 30-day grace period during which you may export your data or reactivate your account. After 30 days, your data is permanently erased in accordance with our Data Deletion policy.
Terms Amendments (30-Day Notice)
We may update these Terms from time to time. We will provide at least 30 days' advance notification for material modifications. Continued use of our platform after the effective date constitutes your binding consent.
8. Dispute Resolution & Governing Law
Informal Dispute Escalation
In the event of any controversy or claim arising out of these Terms, the parties agree to first attempt in good faith to resolve the dispute informally through senior executive negotiations for a period of at least thirty (30) days.
Governing Law & Jurisdiction
These Terms and any dispute related thereto shall be governed by and construed in accordance with the substantive laws of Bangladesh, without regard to conflict of law principles. For international B2B contracts, any unresolved dispute may be referred to commercial arbitration or the competent courts located in Dhaka, Bangladesh.
Looking for our 14-Day Money-Back Guarantee?
Review eligibility criteria, refund processing steps, and full cancellation terms in our dedicated policy document.
Questions Regarding These Terms?
If you have any questions or require bespoke enterprise contracts, reach out to our legal department: