User Data Deletion Instructions
100xSales respects your right to privacy and data control. According to Meta Platform rules and global privacy standards (GDPR / CCPA), you can request complete deletion of your data and manage your third-party platform authorizations at any time.
Overview of Data Deletion Rights
If you have connected your Meta platforms (WhatsApp Business, Instagram Messaging, or Facebook Messenger) to 100xSales, or if you are an end-user whose communications were processed via our conversational AI system on behalf of a merchant, you have the absolute right to have your data erased.
1. How to Request Direct Data Deletion from 100xSales
Direct manual or self-service deletion from our systems
Option A: Self-Service Deletion via Dashboard
1. Log into your 100xSales Dashboard.
2. Navigate to Settings → Account & Integrations.
3. Under Connected Channels, click Disconnect & Purge Data for individual platforms (WhatsApp / Instagram / Facebook).
4. To delete your entire organization profile and all historical chat records, navigate to Settings → Security & Privacy → Delete Organization Account and confirm with your password.
Option B: Written Request via Email (Manual / End-User Request)
If you cannot access your dashboard, or if you are an end-customer who communicated with a business using 100xSales, you can email our Data Protection Team at:
Subject Line: Data Deletion Request - [Your Name or Business Name / Phone / WhatsApp Number]
Required Information: Your registered email, connected Meta Business ID (if applicable), or phone number used for messaging.
We will acknowledge receipt within 48 hours and provide a confirmation tracking code once data expungement is complete (within 30 days maximum).
2. How to Remove 100xSales from Your Meta Account
Revoking application access directly within Meta’s ecosystem
Facebook & Messenger
- Log in to your Facebook account and navigate to Settings & Privacy → Settings.
- In the left-hand menu, click on Apps and Websites.
- Locate 100xSales in the list of active connected apps.
- Click Remove next to 100xSales to revoke all permissions and access tokens.
- Optionally, check the box to delete all posts, videos, or events 100xSales may have posted on your behalf, then confirm Remove.
Instagram (Professional / Creator)
- Open the Instagram app and navigate to your Profile → Settings and privacy.
- Under 'Your app and media', select Website permissions → Apps and websites.
- Select 100xSales from the Active tab.
- Tap Remove to immediately revoke API access and message processing permissions.
WhatsApp Business API
- Access your Meta Business Manager dashboard at business.facebook.com.
- Go to Business Settings → WhatsApp Accounts → WhatsApp Manager.
- Navigate to System Users or API Management and revoke the system user access token or remove the 100xSales partner integration.
- To disconnect your phone number from the Cloud API, manage your assigned phone numbers in WhatsApp Accounts.
3. Data Deletion Schedule & Scope
What happens to your data upon deletion
Authentication & Access Tokens
All OAuth access tokens, webhook subscriptions, page access tokens, and API secrets are immediately revoked and permanently expunged from our operational databases.
Conversation History & AI Logs
All inbound/outbound chat transcripts, message metadata, AI agent generation logs, customer contact IDs, and vector search embeddings are permanently deleted.
Account & Profile Information
Your name, business name, phone number, email address, custom AI training documents, and system prompts are expunged from active and backup storage.
Financial & Tax Records
In accordance with legal, accounting, and tax compliance regulations, anonymized invoice records and proof of transaction are securely archived for the legally required period.
4. Confirmation & Audit Trail
Verification of completed erasure
When a deletion request is processed through our API or support desk, an automated Confirmation of Erasure certificate/email containing your unique request ID and timestamp will be dispatched to your contact email.
If you have questions about the status of an ongoing request, reference your request ID in an email to privacy@100xsales.ai.
Contact Data Protection Officer (DPO)
For any questions regarding Meta Platform compliance, GDPR erasure, CCPA deletion requests, or our automated callback mechanisms, please reach out to our designated Data Protection Officer:
Entity: 100xSales Technologies Ltd.
Address: Level 12, Gulshan Avenue, Dhaka 1212, Bangladesh
Email: dpo@100xsales.ai / privacy@100xsales.ai